UPDATE: Sharetec Service Disruption
What’s happening right now.
Sharetec has restored access to our processing system for in-branch transactions; unfortunately, online and mobile banking remain unavailable. Sharetec is taking a careful approach to ensure account information is accurate before each system is returned to service. While we all want services restored as quickly as possible, protecting the integrity of member accounts is the top priority.
Please be aware that not all transactions from last week have been entered, and we continue to process those. Be aware that some debit card transactions may take additional time to post to your account.
We encourage you to review your account activity carefully and keep track of any recent purchases that are not yet displayed. If this event has caused you to overdraft your account or caused you to have a late fee, please reach out to us for assistance.
We understand how important accurate and timely account information is, and we sincerely appreciate your patience and understanding. If you have questions or need assistance reviewing your account, please contact LCCU.
Who is Sharetec and what do they provide to Lincoln County Credit Union?
Sharetec is our core software provider. They are the foundation of our processes that run all transactions, along with online banking and mobile banking. The core system handles things such as:
Member account balances and transaction history
Deposits and withdrawals
Loans and loan payments
ACH transactions and direct deposits
Account-to-account transfers
Debit card and other transaction processing
Interest calculations
Account records and other essential financial information
What Happened
On 9/15/2026, the cooling infrastructure at the data center failed, and temperatures rose inside quickly. This caused some of the data storage to malfunction, and failover processes did not have time to complete. This resulted in hundreds of credit unions losing connectivity to this provider and losing access to core systems, online banking, and regular debit card functionality.
What Did Not Happen. Is my personal information secure?
This was a service availability event caused by physical equipment failure, not a cybersecurity incident. There has been no data breach and no unauthorized access to members’ data; member funds are secure, and member account records are intact.
Response and Recovery
Sharetec personnel have worked around the clock since 9/15/2026 to restore all credit union services. In the order of restoration, Sharetec has confirmed that online banking will be the last to be restored. They have decided that all credit unions must have core systems back in place before online banking and mobile banking services are restored.
Our Commitment to You
We know this disruption has made everyday banking more difficult, and we're truly sorry for the frustration and inconvenience it has caused.
Thank you for your patience, understanding, and continued trust in Lincoln County Credit Union. We are working alongside our technology provider to get our systems back up and running as quickly as possible, and we'll continue to keep you informed.
Sincerely,
Lincoln County Credit Union